Alerts

3/9/16: 415 Main St. Branch Location Closed Due to Weather

Our main bank location at 100 MBL Bank Dr., Minden, is OPEN today. Our 415 Main St. location across from the Webster Parish Courthouse is closed due to weather conditions. Thank you, and be safe!

2/27/16: Fee Revisions Effective April 1, 2016

After almost 10 years of no changes to our fee schedule, MBL Bank has made revisions which may or may not impact you.

This letter serves as the 30-day notification informing you in advance of the fee changes, which will be effective April 1, 2016.

If you have any questions regarding our revised fee schedule, please call us at (318) 377-0523 or visit with a Customer Service Representative at MBL Bank, 100 MBL Bank Dr., Minden, LA 71055.

Thank you for your business!


*An account is considered dormant when there are no customer-initiated transactions posted to an account within a 12-month period. Effective 6/30/2016, a $1.00 per month fee will be charged on dormant accounts with a balance of less than $100.00. This fee is non-refundable.

2/11/16: MBL Bank to Offer Free Community Seminar on Scam Awareness

MBL Bank will present “Scammers Everywhere: What You Can Do to Protect Yourself” on Thursday, March 10 from 6-8 p.m. This free community seminar will be held at the Bank’s 100 MBL Bank Dr., Minden, location in the second-floor boardroom.

“This is a topic to which everyone can relate. In today’s world, either you’ve been scammed yourself or you know somebody who has been victimized,” said Tracy Campbell, vice president of business development and technology and instructor of the seminar. “We’ll discuss the latest scams on the national landscape as well as what’s happening right here in Webster Parish. Participants will leave the seminar armed with good information that should raise red flags if someone tries to scam them in the future.”

Seminar topics include: latest scams, cyber threats, debit card safety, identity theft, free annual credit report, phishing, the importance of shredding, and computer safety.

Everyone is invited to attend this no-cost seminar. Pre-registration is required as seating is limited. Call Campbell at (318) 371-4159 or email tracy@mblbank.com by March 4 to pre-register.

Light refreshments will be provided and each participant will receive a free gift.

For more information about this free community seminar, contact Campbell at (318) 371-4159.

1/11/16: Important Debit Card Information for Customers

The potential for debit card fraud continues to grow, and MBL Bank has put tools in place to combat its occurrence. Due to a recent spike in debit card fraud, transactions with your MBL Bank MasterCard debit card are currently restricted to PIN-based only for ALL STATES OTHER THAN LOUISIANA. When conducting a transaction outside of Louisiana, you must select the “debit” option (not “credit”) and enter your PIN number as part of the transaction. There is no PIN-based restriction on fast food or dine-in restaurants and online transactions at this time. We encourage you to always carry an additional form of payment, such as cash or credit card, when you travel outside of Louisiana.

Whenever you see any suspicious or unauthorized activity on your account, by debit card or otherwise, please be sure to contact us immediately. Please call an MBL Bank Customer Service Representative at (318) 377-0523 if you have any questions. Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. Thank you for your cooperation and understanding.

12/10/15: BBB Warning...Avoid These Holiday Scams

(Better Business Bureau, bbb.org)

Santa isn’t the only one keeping track of who is naughty and who is nice! Better Business Bureau is warning consumers to beware of these common holiday scams:

Look-alike websites: When shopping online, make sure to use only legitimate websites. Watch out for URLs that use the names of well-known brands along with extra words.

Fake shipping notifications: These can have attachments or links to sites that will download malware on your computer to steal your identity and your passwords. Don’t be fooled by a holiday phishing scam.

E-cards: Electronic cards can be great fun, but be careful. Two red flags to watch out for are: the sender’s name is not apparent; you are required to share additional information to get the card.

Letters from Santa: Several trusted companies offer charming and personalized letters from Santa, but scammers mimic them to get personal information from unsuspecting parents. Check with bbb.org to find out which ones are legitimate.

Grandparents scam: Seniors should be cautious if they get a call from a grandchild claiming to be in an accident, arrested or hospitalized while traveling in another country. Never send money unless you confirm with another family member that it’s true.

Phony charities: Everyone is in a generous mood at the holidays, so scammers take advantage of that with fake charity solicitations in email, on social media sites, and even by text. Check out charities at give.org before donating.

Temporary holiday jobs: Retailers and delivery services need extra help at the holidays, but beware of solicitations that require you to share personal information online or pay for a job lead. Apply in person or go to retailers’ main websites to find out who is hiring.

Unusual forms of payment: Be wary of anyone who asks you to pay for holiday purchases using prepaid debit cards, gift cards, wire transfers, third parties, etc. These payments cannot be traced and cannot be undone. Use a credit card on a secure website; look for https in the address (the extra “s” is for “secure”) and the lock symbol.

Free gift cards: Pop-up ads or email offering free gift cards are often just a ploy to get your personal information that can later be used for identity theft.

Social media gift exchange: It sounds like a great deal; buy one gift and get 36 in return. But it’s just a variation on a pyramid scheme and it’s illegal.

12/8/15: Important Information About Debit Card Fraud

The potential for debit card fraud continues to grow, and MBL Bank has put tools in place to combat its occurrence. Due to a recent spike in debit card fraud, transactions with your MBL Bank MasterCard debit card are currently restricted to PIN-based only for the states of Mississippi and Alabama. When in Mississippi and Alabama you must enter your PIN as part of the transaction, with the exception of transactions conducted at restaurants. There is no current restriction on online transactions.

Please consider having more than one way of accessing your cash when traveling to Mississippi and Alabama. If you are traveling to Mississippi and Alabama and would like your debit card(s) to be placed on the exception list, please contact an MBL Bank Customer Service Representative at (318) 377-0523 with your request.

As debit card fraud is constantly changing the above information may change at any time and without notice. Whenever you see any suspicious or unauthorized activity on your account, by debit card or otherwise, please be sure to contact us immediately. Thank you.

9/2/14: Important Information About Debit Card Fraud

UPDATE: This block was removed on 5/1/15.

The potential for debit card fraud continues to grow and MBL Bank has put tools in place to combat its occurrence. Due to a recent spike in debit card fraud, transactions with your MBL Bank MasterCard debit card are currently restricted to PIN-based only for all states other than Louisiana. You must enter your PIN number as part of the transaction. There is no current restriction on online transactions. Whenever you see any suspicious or unauthorized activity on your account, by debit card or otherwise, please be sure to contact us immediately. Please call an MBL Bank Customer Service Representative at (318) 377-0523 if you have any questions. Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. Thank you for your cooperation and understanding.

4/11/14: Important Information About Heartbleed Bug

As you may know, security researchers announced they had uncovered a flaw, or bug, in a key safety feature of the Internet -- OpenSSL software, called the Heartbleed Bug. OpenSSL is one of the key software technologies used to encrypt data transactions online. The Heartbleed bug allows hackers to retrieve sensitive information such as usernames, passwords and credit card details from servers running the affected versions of the software.

Data security is of paramount importance to MBL Bank. MBL Bank's online banking provider, First Data, has verified that the encryption used by their online banking platform is NOT vulnerable to the Heartbleed bug. Our online banking servers DO NOT use the version of the OpenSSL library that is vulnerable to this bug. As always, it's a good idea to change your password regularly and turn on online banking alerts.

You can feel confident knowing that your online banking account with MBL Bank is protected with a sophisticated information security program. MBL Bank will continue to vigilantly monitor this situation.

3/14/14: Windows XP End-of-Life is April 8, 2014

Microsoft will no longer offer technical assistance or provide security updates for Windows XP operating systems after April 8, 2014. Some security experts say that malware attacks and security breaches may increase by up to 60% on Windows XP PCs after April 8.

If you are running Windows XP, MBL Bank recommends that you upgrade your operating system to a newer version. The newer operating systems will provide security updates and protection for you, especially when you are accessing online financial information.

1. How do I know if I am running Windows XP?

Visit http://windows.microsoft.com/en-US/windows/which-operating-system for steps on how to check your computer's operating system.

 2. What operating systems will Microsoft continue to support?

Windows 8.1, Windows 7, Windows Vista.

 3. How can I upgrade my computer software?

If your current computer meets the system requirements for Windows 7 or Windows 8.1, you can buy Windows 7 or Windows 8.1 from a local retailer or Microsoft Certified Partner. If your computer does not meet system requirements, consider purchasing a new computer.

 4. If I am running Windows XP, can I still access my online banking account?

Yes, you will still have access to MBL Bank Online Banking; however, you will be better protected with the most recent operating system (Windows 8.1, Windows 7, and Windows Vista).

 5. Will my Mac computer be affected?

No, your Mac computer will not be affected.

If you would like to read more detailed information from Microsoft, please visit http://windows.microsoft.com/en-us/windows/end-support-help.

1/19/14: Phone, Text and Email Scams

Please be aware of phone, text, and email scams. Do not give out personal information over the phone or via text. Be alert to email phishing scams. It is good practice to never send personal information via email. Emails can appear to be from a legitimate source when they are not. Know that MBL Bank will never make an unsolicited phone request for your account information, password, or other sensitive data. We do not request confidential information via email or text.

There have been no reported issues of phone, text, or email scams involving MBL Bank. We have posted this alert only as a precaution. If you have any questions or receive a call, text, or email referencing MBL Bank that you feel is suspicious, please call us at (318) 377-0523.